DATA PROTECTION
Data protection and data security for customers and users are a high priority for us. That is why the protection of your personal data throughout our entire business processes is very important and of particular concern to us.
​
We are delighted that you are interested in our services and that you have visited this website. Data protection and data security for customers and users are a high priority for us. That is why the protection of your personal data throughout our entire business processes is very important and of particular concern to us.
​
During the ordering process, via the contact form for the purpose of establishing contact or for the purpose of subscribing to our newsletter free of charge, we may come into possession of personal data, which we will treat carefully in accordance with data protection laws.
​
Responsible for data processing, collection and protection:
​
Food Flow Europe GmbH
Friedhofsallee 126
23554 Lübeck
Germany
​
USt-.IDNr.: DE400285290
collection and processing of personal data
“Personal data” is all information about specific or identifiable natural persons. A person is considered identifiable if he or she can be identified directly or indirectly. This can even include an email address. In accordance with the legal requirement to minimise data, we aim to collect, process or use no or as little personal data as possible. When you visit our websites, our web server temporarily records the domain name or IP address of the requesting computer, the access date, the client's file request (file name and URL), the HTTP response code and the website from which you are visiting us and the number of bytes transferred during the connection for system security purposes. Additional personal data such as (your) name, (your) address, telephone number or email address will not be recorded unless you provide this information voluntarily, e.g. as part of an online order for one of our products or for one of our services, contacting us via our contact form, a survey, a competition, an information request or for the purpose of subscribing to our free newsletter. Personal data collected during a visit to our website is processed exclusively in accordance with the legal provisions of the General Data Protection Regulation, the Federal Data Protection Act and the Telemedia Act. Revocation of your consent to data processing Many data processing operations are only possible with your express consent. You can revoke consent you have already given at any time. The legality of the data processing carried out up to the time of revocation remains unaffected by the revocation.
Data collection, cookies, consents
Our websites use so-called "cookies". Cookies are small text files and do not cause any damage to your device. They are either stored temporarily for the duration of a session (session cookies) or permanently (permanent cookies) on your device. Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your device until you delete them yourself or they are automatically deleted by your web browser. Cookies from third-party companies can also be stored on your device when you visit our site (third-party cookies). These enable us or you to use certain services of the third-party company (e.g. cookies for processing payment services). Cookies have various functions. Many cookies are technically necessary because certain website functions would not work without them (e.g. the shopping cart function or the display of videos). Other cookies are used to evaluate user behavior or display advertising. Cookies that are required to carry out the electronic communication process, to provide certain functions you require (e.g. for the shopping cart function) or to optimize the website (e.g. cookies to measure the web audience) (necessary cookies) are stored on the basis of Art. 6 Para. 1 lit. f GDPR, unless another legal basis is specified. The website operator has a legitimate interest in storing necessary cookies for the technically error-free and optimized provision of its services. If consent to the storage of cookies and comparable recognition technologies has been requested, processing will take place exclusively on the basis of this consent (Art. 6 Para. 1 lit. a GDPR and Section 25 Para. 1 TTDSG); consent can be revoked at any time. You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be restricted. If cookies are used by third-party companies or for analysis purposes, we will inform you about this separately in this data protection declaration and, if necessary, ask for your consent.
Server LogIn Dates
​
The provider of the pages automatically collects and stores information in so-called server log 8 / 20 files, which your browser automatically transmits to us. These are: Browser type and version operating system used, Referrer URL Hostname of the accessing computer, Time of the server request and IP address.
This data will not be merged with other data sources. This data is collected on the basis of Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimisation of its website – for this purpose, the server log files must be recorded.
​​
​
Contact form
​
If you send us enquiries via the contact form, your details from the enquiry form, including the contact details you provide there, will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions. We do not pass on this data without your consent.
The processing of this data is carried out on the basis of Art. 6 (1) (b) GDPR if your request is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the enquiries addressed to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR), if this has been requested.
The data you enter in the contact form will remain with us until you ask us to delete it, revoke your consent to its storage or the purpose for which it is stored no longer applies (e.g. after completed processing of your request). Mandatory statutory provisions – in particular retention periods – remain unaffected.
​
Contact via e-mail, telephone or fax
If you contact us by e-mail, telephone or fax, your enquiry, including all personal data resulting from it (name, enquiry), will be stored and processed by us for the purpose of processing your request. We do not pass on this data without your consent. The processing of this data is carried out on the basis of Art. 6 (1) (b) GDPR if your request is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the enquiries addressed to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR), if this has been requested. The data you send to us via contact requests will remain with us until you ask us to delete it, revoke your consent to its storage or the purpose for which the data is stored for data storage (e.g. after your request has been processed). Mandatory statutory provisions – in particular statutory retention periods – remain unaffected.
​​
​
Registration on this website
​
You can register on this website to use additional features on the site. We use the data entered for this purpose only for the purpose of using the respective offer or service for which you have registered. The mandatory information requested during registration must be provided in full. Otherwise, we will refuse registration. For important changes, such as in the scope of the offer or in the event of technically necessary changes, we will use the e-mail address provided during registration to inform you in this way.
The data entered during registration is processed for the purpose of executing the user relationship established by the registration and, if necessary, for the initiation of further contracts (Art. 6 para. 1 lit. b GDPR). The data collected during registration will be stored by us for as long as you are registered on this website and will then be deleted. Legal retention periods remain unaffected.
​​
​
Analyzing tools and advertising
​
Google Tag Manager
We use Google Tag Manager. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Google Tag Manager is a tool that allows us to integrate tracking or statistics tools and other technologies on our website. The Google Tag Manager itself does not create user profiles, does not store cookies and does not carry out any independent analyses. It is only used to manage and display the tools integrated via it. However, Google Tag Manager does collect your IP address, which may also be transmitted to Google's parent company in the United States. The use of Google Tag Manager is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in the quick and uncomplicated integration and management of various tools on its website. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG, insofar as the consent includes the storage of cookies or access to information in the user's end device (e.g. device fingerprinting) within the meaning of the TDDDG. The consent can be revoked at any time. The company is certified according to the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA that is intended to ensure compliance with European data protection standards for data processing in the USA. Every company certified according to the DPF is committed to complying with these data protection standards. Further information on this can be obtained from the provider under the following link:
​
https://www.dataprivacyframework.gov/participant/5780
​
Google Analytics
This website uses functions of the web analysis service Google Analytics. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.
Google Analytics enables the website operator to analyse the behaviour of website visitors. In doing so, the website operator receives various usage data, such as page views, dwell time, operating systems used and origin of the user. This data is summarized in a user ID and assigned to the respective end device of the website visitor. Google Analytics uses technologies that enable the recognition of the user for the purpose of analyzing user behavior (e.g. cookies or device fingerprinting). The information collected by Google about the use of this website is usually transmitted to a Google server in the USA and stored there.
The use of this service is based on your consent in accordance with Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG. The consent can be revoked at any time.
The data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here:
​
https://privacy.google.com/businesses/controllerterms/mccs/.
​
The company is certified according to the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA that is intended to ensure compliance with European data protection standards for data processing in the USA. Every company certified according to the DPF is committed to complying with these data protection standards. Further information on this can be obtained from the provider under the following link:
​
https://www.dataprivacyframework.gov/participant/5780
​
Browser Plugin
You can prevent the collection and processing of your data by Google by downloading and installing the browser plugin available at the following link:
https://tools.google.com/dlpage/gaoptout?hl=de.
​
More information on the handling of user data by Google Analytics can be found in Google's privacy policy:
https://support.google.com/analytics/answer/6004245?hl=de.
​
Order processing
We have concluded a contract processing agreement with Google and fully implement the strict requirements of the German data protection authorities when using Google Analytics.
​
Google Analytics E-Commerce Measurement
This website uses the "e-commerce measurement" function of Google Analytics. With the help of e-commerce measurement, the website operator can analyze the purchasing behavior of website visitors to improve its online marketing campaigns. Information such as the orders placed, average order values, shipping costs and the time from viewing to buying a product are recorded. This data may be summarized by Google under a transaction ID that is assigned to the respective user or their device.
​​​
Google Doublecklick​
This website uses functions of Google DoubleClick. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland, (hereinafter referred to as "DoubleClick"). DoubleClick is used to show you interest-based ads across the Google Network. With the help of DoubleClick, the advertisements can be tailored to the interests of the respective viewer. For example, our advertising may appear in Google search results or in banner ads associated with DoubleClick. In order to be able to display interest-based advertising to users, DoubleClick must be able to recognize the respective viewer and assign the websites visited, clicks and other information about user behavior to him. For this purpose, DoubleClick uses cookies or comparable recognition technologies (e.g. device fingerprinting). The information collected is combined into a pseudonymous user profile in order to offer adverts of his interest. The use of this service is based on your consent in accordance with Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG. The consent can be revoked at any time.
​
For more information on how to object to the ads displayed by Google, please refer to the following links:
https://policies.google.com/technologies/ads
and
https://adssettings.google.com/authenticated.
​
The company is certified according to the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA that is intended to ensure compliance with European data protection standards for data processing in the USA. Every company certified according to the DPF is committed to complying with these data protection standards. Further information on this can be obtained from the provider under the following link:
​
https://www.dataprivacyframework.gov/participant/5780
​
​
Facebook Pixel
This website uses the Visitor Action Pixel to measure conversions The provider of this service is Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. However, according to Facebook, the data collected will also be transferred to the USA and other third countries. In this way, the behavior of site visitors can be tracked after they have been redirected to the provider's website by clicking on a Facebook ad. This allows the effectiveness of Facebook ads to be evaluated for statistical and market research purposes and future advertising measures to be optimized.The data collected is anonymous for us as the operator of this website, we cannot draw any conclusions about the identity of the users. However, the data is stored and processed by Facebook so that a connection to the respective user profile is possible and Facebook uses the data for its own advertising purposes, in accordance with the Facebook Data Use Directive. The use of this service is based on your consent in accordance with Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG. The consent can be revoked at any time.The data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here:
https://www.facebook.com/legal/EU_data_transfer_addendum
and
https://de-de.facebook.com/help/566994660333381.
You can find further information on how to protect your privacy in Facebook's privacy policy:
https://de-de.facebook.com/about/privacy/.
You can also turn off the Custom Audiences remarketing feature in the Ads Settings section of
​
https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen.
To do this, you must be logged in to Facebook. If you do not have a Facebook account, you can opt out of Facebook's behavioral advertising on the European Interactive Digital Advertising Alliance website:
​
http://www.youronlinechoices.com/de/praferenzmanagement/
​
The company is certified according to the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA that is intended to ensure compliance with European data protection standards for data processing in the USA. Every company certified according to the DPF is committed to complying with these data protection standards. Further information on this can be obtained from the provider under the following link:
​
​
​
Plugins and tools
​
Google Maps
The This site uses the Google Maps map service. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland. In order to use the functions of Google Maps, it is necessary to store your IP address. This information is usually transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer. If Google Maps is enabled, Google may use Google Web Fonts for the purpose of displaying fonts consistently. When you call up Google Maps, your browser loads the required web fonts into your browser cache in order to display texts and fonts correctly. The use of Google Maps is in the interest of an appealing presentation of our online offers and to make it easy to find the places we indicate on the website. This constitutes a legitimate interest within the meaning of Art. 6 (1) (f) GDPR. If a corresponding consent is given, insofar as the consent includes the storage of cookies or access to information in the user's end device (e.g. device fingerprinting) within the meaning of the TDDDG. The consent can be revoked at any time. The data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here:
https://privacy.google.com/businesses/gdprcontrollerterms/
and
https://privacy.google.com/businesses/gdprcontrollerterms/sccs/.
​
You can find more information on the handling of user data in Google's privacy policy:
https://policies.google.com/privacy?hl=de.
​
The company is certified according to the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA that is intended to ensure compliance with European data protection standards for data processing in the USA. Every company certified according to the DPF is committed to complying with these data protection standards. For more information, please contact the provider at the following link:
https://www.dataprivacyframework.gov/participant/5780
​
YouTube videos with advanced privacy
This website embeds videos from YouTube. The operator of the pages is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland. When you visit one of these websites on which YouTube is integrated, a connection to YouTube's servers is established. The YouTube server is informed which of our pages you have visited. If you are logged in to your YouTube account, you enable YouTube to assign your surfing behavior directly to your personal profile. You can prevent this by logging out of your YouTube account. We use YouTube in extended privacy mode. Videos played in extended privacy mode are not used to personalize browsing on YouTube, according to YouTube. Ads that are displayed in the extended data protection mode are also not personalized. No cookies are set in the extended privacy mode. Instead, however, so-called Local Storage elements are stored in the user's browser, which, similar to cookies, contain personal data and can be used for recognition. Details about the extended data protection mode can be found here:
​
https://support.google.com/youtube/answer/171780.
​
If necessary, further data processing operations may be triggered after the activation of a YouTube video, over which we have no influence.
YouTube is used in the interest of an appealing presentation of our online offerings. This constitutes a legitimate interest within the meaning of Art. 6 (1) (f) GDPR. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 (1) (a) GDPR and § 25 (1) TDDDG, insofar as the consent includes the storage of cookies or access to information in the user's end device (e.g. device fingerprinting) within the meaning of the TDDDG. The consent can be revoked at any time. For more information about privacy at YouTube, please see their privacy policy at:
https://policies.google.com/privacy?hl=de.
​
The company is certified according to the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA, which is intended to ensure compliance with European data protection standards for data processing in the USA. Every company certified according to the DPF is committed to complying with these data protection standards. For more information, please contact the provider at the following link:
https://www.dataprivacyframework.gov/participant/5780
​
Userlike
To process user inquiries via our support channels or via live chat systems, we use Userlike (hereinafter referred to as "Userlike"). The provider is Userlike UG (haftungsbeschränkt), Probsteigasse 44 – 46, 50670 Cologne.
Messages you send to us can be stored in the Userlike ticket system or answered in the live chat by our staff. When you communicate with us via Userlike, we and Userlike store information such as: Your name and email address, if you have provided them, and your chat histories. It also collects the browser you use, your operating system, your IP address and your location. This data is summarized in a profile. The messages sent to us remain with us until you ask us to delete them or the purpose for which the data is stored no longer applies (e.g. after your request has been processed). Mandatory statutory provisions – in particular statutory retention periods – remain unaffected. The use of Userlike is based on Art. 6 para. 1 lit. f GDPR. We have a legitimate interest in processing your enquiries as quickly, reliably and efficiently as possible. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 (1) (a) GDPR and § 25 (1) TDDDG, insofar as the consent includes the storage of cookies or access to information in the user's end device (e.g. device fingerprinting) within the meaning of the TDDDG. The consent can be revoked at any time. Userlike is based in the European Union, but uses Amazon Web Services' servers, so your data may also be transferred to the United States. For more information, please refer to Userlike's privacy policy:
​
https://www.userlike.com/de/data-privacy
and
https://www.userlike.com/de/blog/live-chat-software-datenschutz-dsgvo.
​
We have concluded an order processing agreement (DPA) with the above-mentioned provider. This is a contract required by data protection law that ensures that it processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.
​​
​
Newsletters
​
Newsletter data
If you would like to subscribe to the newsletter offered on the website, we need an e-mail address from you as well as information that allows us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter. Other data is not collected or is only collected on a voluntary basis. We use this data exclusively for sending the requested information and do not pass it on to third parties. The processing of the data entered in the newsletter registration form is carried out exclusively on the basis of your consent (Art. 6 para. 1 lit. a GDPR). You can revoke your consent to the storage of the data, the e-mail address and its use for sending the newsletter at any time, for example via the "unsubscribe" link in the newsletter. The lawfulness of the data processing operations that have already taken place remains unaffected by the revocation. The data you provide to us for the purpose of subscribing to the newsletter will be stored by us or the newsletter service provider until you unsubscribe from the newsletter and deleted from the newsletter distribution list after you unsubscribe from the newsletter. Data that has been stored by us for other purposes remains unaffected by this. After you have unsubscribed from the newsletter distribution list, your e-mail address may be stored in a blacklist by us or the newsletter service provider in order to prevent future mailings. The data from the blacklist will only be used for this purpose and will not be merged with other data. This serves both your interest and our interest in complying with the legal requirements when sending newsletters (legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR). The storage in the blacklist is not limited in time. You can object to the storage if your interests outweigh our legitimate interest.
​
Mailchimp
This website uses Mailchimp's services to send newsletters. The provider is Rocket Science Group LLC, 675 Ponce De Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA. Mailchimp is a service that can be used to organize and analyze the sending of newsletters, among other things. If you enter data for the purpose of subscribing to the newsletter (e.g. e-mail address), it will be stored on Mailchimp's servers in the USA. With the help of Mailchimp, we can analyze our newsletter campaigns. When you open an email sent with Mailchimp, a file contained in the email (so-called web beacon) connects to Mailchimp's servers in the USA. This makes it possible to determine whether a newsletter message has been opened and which links have been clicked, if any. In addition, technical information is collected (e.g. time of access, IP address, browser type and operating system). This information cannot be assigned to the respective newsletter recipient. They are used exclusively for the statistical analysis of newsletter campaigns. The results of these analyses can be used to better tailor future newsletters to the interests of the recipients. If you do not want Mailchimp to analyze the newsletter, you must unsubscribe from the newsletter. For this purpose, we provide a corresponding link in each newsletter message. Data processing is based on your consent (Art. 6 para. 1 lit. a GDPR). You can revoke this consent at any time by unsubscribing from the newsletter. The lawfulness of the data processing operations that have already taken place remains unaffected by the revocation. The data you have stored with us for the purpose of subscribing to the newsletter will be stored by us or the newsletter service provider until you unsubscribe from the newsletter and will be deleted from the newsletter distribution list after you have unsubscribed from the newsletter. Information we hold for other purposes remain unaffected. The data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here:
​
https://mailchimp.com/eu-us-data-transfer-statement/
​
https://mailchimp.com/legal/data-processing-addendum/#Annex_C_-_Standard_Contractual_Clauses.
After you have unsubscribed from the newsletter distribution list, your e-mail address may be stored in a blacklist by us or the newsletter service provider, if this is necessary to prevent future mailings. The data from the blacklist will only be used for this purpose and will not be merged with other data. This serves both your interest and our interest in complying with the legal requirements when sending newsletters (legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR). The storage in the blacklist is not limited in time. You can object to the storage if your interests outweigh our legitimate interest.
​
For more information, please refer to Mailchimp's privacy policy at:
https://mailchimp.com/legal/terms/.
​
The company is certified according to the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA that is intended to ensure compliance with European data protection standards for data processing in the USA. Every company certified according to the DPF is committed to complying with these data protection standards. Further information on this can be obtained from the provider under the following link:
​
​
We have concluded a contract processing agreement (DPA) for the use of the above-mentioned service. This is a contract required by data protection law that ensures that it processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.
​
Commenting via social networks
​​
Our websites contain so-called "share" buttons and links that make it possible to share information from our websites with other users on social networks.
The corresponding functions of Facebook, Twitter and Google+ are only activated when you press the respective button on our site. By default, the corresponding functions are deactivated with us. If you use the commenting and forwarding functions offered on the pages of the social networks, visitor data is collected by these networks, the transmission, processing, storage and use of which we have no influence on. You can avoid this by not using these features.
​​
​
Purpose limitation, use and disclosure of personal data
​
Your personal data will only be passed on or otherwise transmitted to third parties if you have given us voluntary consent to do so or if this is necessary for the purpose of processing. Categories of possible recipients can be companies of the Service-Bund Group and, if applicable, processors, with whom the corresponding contracts for order processing have been concluded.
If you have provided personal data in the context of an online order for one of our products or for one of our services, the data protection conditions applicable within the framework of the respective product terms and conditions apply to its processing. Here you will also find the following information: processed data categories, information on purposes and legal basis, information on the duration of storage. A transfer to state institutions takes place only on the basis of and within the framework of mandatory legal provisions. Insofar as the data processing is based on voluntary consent (e.g. contacting us via our contact form, a survey, a competition, a request for information or for the purpose of subscribing to our free newsletter), you can object to this at any time with effect for the future. In this case, we will delete your personal data immediately, unless contractual or legal obligations prevent this. Your personal data will only be stored for as long as the data is necessary for contacting us, conducting the survey, processing the competition or sending the newsletter.
​
​
Rights of data subjects
​
Information, deletion and correction
Within the framework of the applicable legal provisions, you have the right to free information about your stored personal data, its origin and recipients and the purpose of the data processing at any time and, if necessary, a right to rectification or deletion of this data. You can contact us at any time for this and other questions on the subject of personal data.
​
Right to restriction of processing
You have the right to request the restriction of the processing of your personal data. You can contact us at any time for this. The right to restriction of processing exists in the following cases:
- If you contest the accuracy of your personal data held by us, we will usually need time to verify this. For the duration of the audit, you have the right to request the restriction of the processing of your personal data.
- If the processing of your personal data was/is unlawful, you can request the restriction of data processing instead of deletion.
- If we no longer need your personal data but you use it to exercise, defend or exercise legal rights, however, if you need it to exercise, defend or assert legal claims, you have the right to request the restriction of the processing of your personal data instead of deletion.
- If you have filed an objection in accordance with Art. 21 (1) GDPR, a balancing of your interests and ours must be carried out. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.
​
If you have restricted the processing of your personal data, this data may only be processed with your consent or for the establishment, exercise or defence of legal claims, or for the protection of the rights of another natural or legal person, or for reasons of important public interest of the European Union or of a Member State.
​
Right to data portability
You have the right to have data that we process automatically on the basis of your consent or in fulfilment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done to the extent that it is technically feasible.
​
Right to object to data collection in special cases as well as to direct marketing (Art. 21 GDPR)
IF THE DATA PROCESSING IS CARRIED OUT ON THE BASIS OF ART. 6 PARA. 1 LIT. E OR F GDPR, YOU HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA AT ANY TIME FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA CONCERNED UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS OR THE PROCESSING SERVES TO ASSERT, EXERCISE OR DEFEND LEGAL CLAIMS (OBJECTION PURSUANT TO ART. 21 PARA. 1 GDPR). IF YOUR PERSONAL DATA IS PROCESSED FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH MARKETING; THIS ALSO APPLIES TO PROFILING, INSOFAR AS IT IS RELATED TO SUCH DIRECT ADVERTISING. IF YOU OBJECT, YOUR PERSONAL DATA WILL THEN NO LONGER BE USED FOR THE PURPOSE OF DIRECT MARKETING (OBJECTION PURSUANT TO ART. 21 PARA. 2 GDPR).
​
Right to lodge a complaint with the competent supervisory authority
In the event of violations of the GDPR, the data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, their place of work or the place of the alleged infringement. The right of appeal exists without prejudice to other administrative or judicial remedies.
​
You find the contacts to the supervisory authority here:
​
Datenschutz-Aufsichtsbehörde: Wer ist nach DSGVO zuständig?
​​
​
Security notice
We protect your data against unauthorized access, loss, manipulation or destruction through technical and organizational measures. Our security measures are constantly updated in line with technological developments.
However, we cannot guarantee complete data security when communicating by email, so we recommend that you send confidential information by post.